Ad Hoc Support

• Pay as you use
• Most flexible; No commitment
• Full support options, including
• On-site Support
• Remote Support
• Web Help Desk to report problems and ask questions
• Reactive support – No guaranteed response time
• Will respond as soon as staff are available

Guaranteed Hours

• Paid monthly in advance
• Commitment is for 3 months on a rolling basis
• Minimum 2 hours per month commitment
• Unused hours carried forward one month
• Flexible; Reactive and Proactive support
• Next day (Mon to Fri) guaranteed on-site response
• Same day response “best endeavors”, with initial remote review
• 15% reduction over “Ad Hoc Support”
• Ideal for larger networks and/or with multiple applications

Managed Service

• Required for networks that have one or more servers
• Minimum term 3 months
• Paid monthly in advance
• Proactive Management on servers (includes email, disk space and broadband monitoring)
• Same day (4 hour) (Mon to Fri) guaranteed response

Support above commitment level at agreed rate

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