RJS Support Hours

Ad Hoc Support

  • Pay as you use
  • Most flexible; No commitment
  • Full support options, including
  • On-site Support
  • Remote Support
  • Web Help Desk to report problems and ask questions
  • Reactive support – No guaranteed response time
  • Will respond as soon as staff are available

Guaranteed Hours

  • Paid monthly in advance
  • Commitment is for 3 months on a rolling basis
  • Minimum 2 hours per month commitment
  • Unused hours carried forward one month
  • Flexible; Reactive and Proactive support
  • Next day (Mon to Fri) guaranteed on-site response
  • Same day response “best endeavors”, with initial remote review
  • 15% reduction over “Ad Hoc Support”
  • Ideal for larger networks and/or with multiple applications

Managed Service

  • Required for networks that have one or more servers
  • Minimum term 3 months
  • Paid monthly in advance
  • Proactive Management on servers (includes email, disk space and broadband monitoring)
  • Same day (4 hour) (Mon to Fri) guaranteed response

Support above commitment level at agreed rate