RJS Support Prices
Please note that all prices exclude VAT at the prevailing rate – unfortunately we are obliged to charge VAT.
Call Out Charge
£40 for the first half an hour, which covers the coming to you and doing 30 minutes of support. If the problem takes longer to resolve, the next 30 minutes of support will cost £30. Prices after that as shown below.
Type of Support | Cost | Additional Information |
Ad Hoc Support | £64 / hour | Max 15% uplift at evenings and weekends. |
£55 / hour | £46 per hour for 5+ hours/month Max 10% uplift evenings and weekends | |
Additional hours at £58 | Max 10% uplift evenings and weekend |
Type of Support | Number of Computers | Cost/Pc/month | Additional Information |
1-2 | £22 | On site support: £51/hour Max 15% uplift evenings and weekends | |
3-5 | £20 | ||
6-9 | £18 | ||
1-2 | £32 | On site support: £48/hour Max 10% uplift evenings and weekends | |
3-5 | £30 | ||
6-9 | £27 |
This covers the cost of doing the work in our office, reinstalling Microsoft Office, anti-virus software and Windows patches, and then installing the computer onto the network so that it is communicating with the router and internet successfully and setting up printer and email connectivity.
Computer Re-build | With recovery partition | £120 |
Without recover partition | £160 | |
Back-up and recovery of data | £55-90 depending on volume of data | |
Peer to peer connectivity | £20 for 1st device | |
Installation of extra software | £25 per package | |
Installation cost is free if part of a support call. Otherwise it is £10 for the 1st machine and £5 for each subsequent machine after that.
Webroot License – £40 per license
Type | Storage | Cost |
NAS Servers/Month (active data) | Up to 100Gb | £25/server |
100Gb to 50Gb | £45/server | |
Laptops and Desktops/Month | £8 / device | |
Archive Storage | Every 100Gb | £7/month |
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