Remote Pc Support

• Paid monthly in advance
• Commitment is for 3 months on a rolling basis
• Minimum 1 computer
• Includes support of 1 handheld per computer
• Equivalent of 3 remote support calls per computer per month
• Reactive support
• Flexible; “Just Call”; No checking how long support takes *
• Same day (Mon to Fri) remote support
• On-Site support at 15% reduction over “Ad Hoc Support”
• Ideal for users who regularly need occasional “quick” help

Proactive Remote Pc Support

Same as “Remote Support” PLUS

• Proactive support
• One review per PC every 3 months
• Proactive tracking of problems relevant to client
• Includes one 1 hour site visit every 3 months per 6 computers
• On-Site support at 20% reduction over “Ad Hoc Support”

Ideal for busy and critical environments

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