Service Types - RJS Consultants

Types of Support

RJS Consultants provide a range of IT Support
and Technology Services (detailed below) to our clients.

RJS Consultants can provide support in a number of different styles, and being fairly small ourselves, we are prepared to tailor our services to the needs of our individual clients.

Our most generic service (“General Support”) can be one of 3 styles:

Ad Hoc Support
A reactive monthly support retainer
A proactive monthly support retainer

And then there are 3 additional types of service:

Projects and Programmes
Consultancy and Coaching on the use of Technology
Technology Resilience

Ad Hoc Support

Our most basic Category of Support. Simply contact us and we will provide support as soon as one of our Helpdesk staff is available.

No contract is required.

Ongoing Support - Reactive

Our intermediate Category of Support.

You pay a regular amount to us, and in return, we will provide support at no additional cost (within the terms of that agreement) when you need it.

Ongoing Support - Proactive

Building on the “Reactive Support” Category, we will provide additional assistance to try and pre-empt issues from arising, using some monitoring tools as well as performing some regular checks.

Projects and Programmes

At RJS Consultants we understand that formal project techniques PRINCE2, SDLC, SSADM, (and others) as well as development techniques such as RAD and JAD, are extremely important to deliver a project to time and budget.

Consultancy

Totally separate from the general computer and network support, RJS Consultants can offer businesses (both large and small) consulting services from Programme Management to Interim Management to Strategic Review.

Technology Resilience

Simplistically, this is a service to keep technology services running when accidents and unexpected situations arise.