Change the mail settings on your Apple Device

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Document Objective

This describes the process to change details on your email account

  • Your passwords
  • Your username
  • Server information
  • Changing ports
  • Changing security options (SSL)

Document Summary

The process should take no more than fifteen minutes.  No tools are required.

Document Detail

On the iPad/iPhone, to change the settings for an email address do the following:

  • Click Settings
  • Click “mail”
  • Click on “Accounts”
  • Click the Email Account

In the “Incoming Mail Server” block you can

  • Modify the Hostname (if different to what you have been given)
  • Modify the password to a new value

In the “Outgoing Mail Server” block click on the SMTP value to get another screen

Either click again on the Outgoing Server value to get the settings, or at the bottom of the screen, click on “Add server”.

In this new screen, you can

  • Modify the outgoing server (if different to what you have been given)
  • Modify the password to a new value

SSL is usually off, and the port number should be set to 587 (especially if abroad) or 2525 if 587 appears to be blocked.  You can turn this on if required.

Click on Save, which returns you to the previous screen.

It might ask to set up without using SSL. Answer “Yes”.

It might then say that it “Cannot verify” but click on “Continue” or “Done” anyway until you get ticks.

Please download the document to follow the instructions

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