RJS Support Prices

Please note that all prices exclude VAT at the prevailing rate – unfortunately we are obliged to charge VAT.

Call Out Charge

£40 for the first half an hour, which covers the coming to you and doing 30 minutes of support. If the problem takes longer to resolve, the next 30 minutes of support will cost £30. Prices after that as shown below.

 Support Hours

Type of Support

Cost

Additional Information

Ad Hoc Support
All Remote Support and On-Site Support after 1 hour.

£64 / hour

Max 15% uplift at evenings and weekends.

Guaranteed Hours

£55 / hour

£46 per hour for 5+ hours/month
Minimum 2 hours/month

Max 10% uplift evenings and weekends

Additional hours at £58

Max 10% uplift evenings and weekend


Remote Support

Type of Support

Number of Computers

Cost/Pc/month

Additional Information

Remote PC Support

1-2

£22

On site support: £51/hour

Max 15% uplift evenings and weekends

3-5

£20

6-9

£18

Proactive Remote PC Support

1-2

£32

On site support: £48/hour

Max 10% uplift evenings and weekends

3-5

£30

6-9

£27


Re-installing a Computer

This covers the cost of doing the work in our office, reinstalling Microsoft Office, anti-virus software and Windows patches, and then installing the computer onto the network so that it is communicating with the router and internet successfully and setting up printer and email connectivity.

Computer Re-build

With recovery partition

£120

Without recover partition

£160

Back-up and recovery of data

£55-90 depending on volume of data

Peer to peer connectivity

£20 for 1st device
      £10 for each extra device

Installation of extra software

£25 per package


 Webroot – Malware Protection 

Installation cost is free if part of a support call. Otherwise it is £10 for the 1st machine and £5 for each subsequent machine after that.

Webroot License – £40 per license

Off-Site Backup’s
           

Type

Storage

Cost

NAS Servers/Month (active data)

Up to 100Gb

£25/server

100Gb to 50Gb

£45/server

Laptops and Desktops/Month

£8 / device

Archive Storage

Every 100Gb

 £7/month