RJS Remote Support

RJS Consultants are able to perform remote takeover support on your computer to help speed up the resolution of a problem. We use Team Viewer and ISLOnline software to perform secure remote support.

There are two approaches to each product –
1.   Quick Support, where nothing is installed on your computer, and there is a one time key to gain access

2.   Hosted Support, where the software is loaded onto your computer and RJSConsultants can quickly get access to provide support whenever it is required.

Team Viewer - Quick Support

The on demand version, this is saved to your desktop and will be ready for you to run the software when you want support. Other than when the software is running, nothing is installed on the computer.

Having run the software, you just need to tell us the Team Viewer ID, and the 4 digit password so that we can then takeover your computer across the Internet and look at the problem.

Team Viewer - Host Support

This version used more frequently within businesses, to support our clients. It is installed on the computer as a service, and is password protected so that we can access the computer at any time, even during an evening if the machine has been left on.

* for security of your computer, Host Support should only be installed by RJSConsultants support staff

ISL Online - Hosted Support

This version used more frequently within businesses, to support our clients. It is installed on the computer as a service, and is password protected so that we can access the computer at any time, even during an evening if the machine has been left on.

NAS Ready Cloud latest version V1.17

Working hours

Monday- Friday:9:00-17:30 Hrs
(Phone until 17:00 Hrs)

We are here

Hille Business Park,
132A,St Albans Road,
Watford WD24 4AE
Phone:
+44 0845 260 1510
+44 01923 25 4302